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FAQ

How will I know if my order is processed properly?

Once you confirm your order online, you will receive a confirmation e-mail with your order number and other important details. We have backend team who coordinate with the courier services and ensure timely delivery of the order.

What is the estimated time of delivery?

As every item is handcrafted and embroidered, we take a lot of care to dispatch the same. Due to which we deliver orders in 7 working days. Due to unforeseen circumstances, it is possible that your order might get delayed. In such a case you will receive a mail from us informing you about the delay along with the new expected delivery date.

How do I check my order status?

We will send you timely updates and details about your order through E-mails. You can also check the status of your order online by logging into our website. You can also e-mail us with any queries to trivenihandloom@gmail.com.

Do you charge for your shipment?

All apparels are inclusive of shipment and other charges for India only. Shippment and other charges are applicable for international customers. However , Trivenisilkart ensures that these costs are charged nominally by the courier agency.

Can I return the apparel I purchased online?

Items purchased online at trivenisilkart.com are not applicable for returns or refund. However, an order can be cancelled within 24 hours of the order. Only in such cases you can contact us via email / phone.

Are there any discounts available on apparels at trivenisilkart.com?

All apparels of Trivenisilkart are reasonably priced and no reduction of any sort is available on the same. Our prices are uniform throughout the world.

Does Trivenisilkart deliver internationally?

Yes, Trivenisilkart also caters to international clients. However shipment charges, tax and other charges vary according to different countries.

What is the expected time of delivery for international customers?

Our delivery time for international customers are anywhere between 07-15 days. Our apparels are handcrafted and it requires great care to be transported. However, each and every apparel has different delivery schedule. Due to unforeseen circumstances, it is possible that your order might get delayed. In such a case you will receive a mail from us informing you about the delay along with the new expected delivery date.